SIMI VALLEY UNIFIED SD_USB

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AFTER PICTURE DAY Portrait Distribution

ORDERING Every family will be afforded the chance to place orders before, on, or after picture day. Pre-ordering is a simple process, allowing parents to submit their orders and payments on picture day or make online payments. Pictures with Class will handle the collection and removal of money on picture day, relieving schools of any We provide personalized bilingual flyers containing relevant packaging and pricing details for each school. Families can choose the picture package that best suits their preferences, with a range of backgrounds and poses available to enhance their selection. On-Line Orders Pre-Pay Our online ordering system is user-friendly and convenient. Pre-pay orders can be submitted online until noon on the following day at www.pictureswithclass.com . Picture day order forms provide clear instructions for parents to place orders online. If a parent pays online and the student forgets to bring in the order form on picture day, Pictures with Class can process the order without the need for a picture day form. PCI Compliance The Payment Card Industry Data Security Standard (PCI DSS) comprises a set of requirements crafted to guarantee the security of environments where companies process, store, or transmit credit card information. This standard applies to all merchants possessing a Merchant ID. Reorders, Late Orders & Second Chance Pictures with Class accommodates late orders following the initial picture day. Late orders received at our office within a week of the initial picture day will be processed alongside the school pictures and dispatched to the students’ homes. For students who did not place an order on the initial picture day, a proof card will be provided. This card includes the student’s image and information for online ordering. responsibility for money collection. Personalized Order Form/Flyers

All packages will be sorted and delivered to each school according to their specific requirements. Each picture booklet will include the information provided in your student data file. However, if the district or school has opted for a mail-to-home option, that preference will be accommodated. Retakes Approximately two weeks after delivering the picture booklets, we revisit each school for retakes. We offer the opportunity for a free-of-charge retake of any portrait package, with no questions asked. Students who were absent on the initial picture day will also be included on the retake day. Customer Service We maintain a complete support team ready to address requests from both school administrators and parents. Our toll-free Customer Service line operates from 8 am to 4:30 pm, Monday through Friday, with extended hours until 8 pm during peak seasons to accommodate parents and administrators. Our Customer Service is proficient in handling parent orders and inquiries. Our amiable staff is prepared to assist in any capacity, and we provide bilingual Spanish support. Quality Guarantee We stand behind our work, and in the event a parent is dissatisfied with their portraits for any reason, they can return them on Retake Day for a re-photograph of the child. If, even after the retake, the parent remains unsatisfied, they can return the retake portraits, and we will issue a full refund for the entire purchase.