CHARLES COUNTY_Technical Proposal_USB

AFTER PICTURE DAY

Portrait Distribution All packages will be delivered to each school sorted by the school’s specifications Each picture booklet contains the information supplied to us on your student data file Unless the district/school has requested a mail to home option Retakes We return to each school for retakes approximately two weeks after delivery of picture booklets We will retake any portrait package free of charge with no questions asked Any students who were absent will be included on retake day Customer Service We have a full support staff that can assist with any request from either a school administrator or a parent Our Customer Service line is toll free and open from 8 am to 4:30 pm, Monday through Friday, with extended hours till 8 pm during our busy season for parents and administrators to call Customer Service can handle any parent’s orders or questions Our friendly staff is ready to assist in any way and we offer bilingual Spanish support Quality Guarantee

ORDERING Every family will have the opportunity to order before, on, or after picture day Pre-ordering is easy and parents can return their order and payment on picture day or pay on line The Barksdale Group will collect and remove money on picture day No school will be responsible for money collection Personalized Order Form/Flyers We supply customized bilingual flyers with the appropriate packaging and pricing to each school Families will be able to select which picture package best fits their needs We offer a variety of backgrounds and poses On-Line Orders Pre-Pay Our on-line ordering is convenient and easy to use Pre-pay orders can be placed on-line, up until noon on the following day at www.barksdalephoto.com Picture day order forms have clear instructions for parents to order on-line If a parent pays on line and the student forgets to bring in the order form on picture day, The Barksdale Group has the ability to process the order without a picture day form PCI Compliance The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment Essentially any merchant that has a Merchant ID Reorders, Late Orders & Second Chance The Barksdale Group accepts late orders from initial picture day Late orders that arrive to our office within a week of initial picture day will be processed with the school pictures and shipped to the students’ homes All students who do not place an order on initial picture day will receive a proof card This card contains the student’s image and on-line ordering information

We back all of our work and if a parent is not satisfied with their portraits for any reason they shall return

them on Retake Day and we will re-photograph the child If a parent is still not pleased, they simply return the retake portraits and we refund the entire purchase

Personalized Envelopes

Computer

Mobile phone

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